Bonus Terms and Conditions

How these bonus terms apply

These Bonus Terms and Conditions explain how bonuses, free spins, cashback and other promotional credit work when you play with us. They cover every offer made available to your account, whether you find it in the cashier, in the promotions area or in a message we send you.

They sit alongside our general Terms and Conditions and our Privacy Policy. Each offer also carries its own terms, such as the wagering requirement, the games that count and the time you have to use it. Where an offer-specific term and a term on this page cannot both apply, the offer-specific term applies to that offer. By claiming a bonus you accept the terms attached to it.

Before you claim, it is worth looking over the detail shown with the offer:

• the wagering requirement and the period in which it must be met
• which games count towards wagering, at what rate, and which are excluded
• the maximum stake permitted while bonus funds are in play
• any cap on the amount of bonus winnings that can be converted to cash
• the minimum deposit and the payment methods accepted, where the offer needs a deposit

Who can claim a bonus

Offers are available to registered account holders who meet the conditions below. We hold a gaming licence and verify accounts, and bonus winnings are subject to the same identity and age checks as any other balance.

• You must be 18 or over. We carry out age and identity verification and may ask for documents at any point.
• One account per person. Unless an offer says otherwise, a bonus may be claimed once per person, household, device, payment method and internet connection.
• Your account must be open, verified where we have asked for documents, and free of any restriction.
• Offers are not sent or credited to accounts that are self-excluded, in a time-out, or registered with a national self-exclusion scheme.
• If you have switched off promotional messages in your account settings, you will not receive offers from us, and you can switch them back on at any time.
• Where an offer excludes certain payment methods or deposit routes, that is stated in the cashier at the point of claiming.

Claiming an offer, crediting and expiry

How to claim

1. Sign in to your account and open the promotions area or the cashier.
2. Read the terms shown with the offer, including the wagering requirement and any excluded games.
3. Where a deposit is required, select the offer or enter the code before you confirm the deposit. Codes added afterwards cannot be applied retrospectively.
4. Confirm the claim. The bonus is credited automatically unless the offer states that it is added after a manual check.
5. If the bonus has not appeared, contact us before you start to play so that we can look into it.

Expiry of offers and bonus funds

Every offer has a claim window and every bonus has a life once credited; both are shown with the offer and in your account. An offer that is not claimed within its window lapses. When bonus funds or free spins expire, the remaining bonus balance and any winnings still tied to an open wagering requirement are removed from the account. Cash funds, including winnings already converted, are not affected.

Wagering requirements and bonus balances

A wagering requirement is the total amount you need to stake before bonus funds, or winnings from free spins, become cash you can withdraw. The multiple that applies, and whether it is calculated on the bonus alone or on the bonus and qualifying deposit together, is stated with each offer. Progress is shown in your account while the bonus is active.

Games contribute to wagering at different rates, and some do not contribute at all. Stakes placed on an excluded game do not count towards the requirement and may invalidate the bonus. Where your balance holds both cash and bonus funds, stakes are taken in the order set out in the cashier, and only stakes funded from the relevant balance count towards wagering.

How you may play while a bonus is active

• Stakes must stay within the maximum stake stated with the offer, per spin, round or hand.
• Features that raise the effective stake above that cap, such as purchased bonus rounds, may be excluded while a wagering requirement is open.
• Low-risk play does not count towards wagering. This includes betting on opposing or near-complete outcomes in the same game round, and any pattern of stakes designed to clear a requirement without genuine risk.
• Using more than one account, shared devices or coordinated play to claim or clear the same offer is not permitted.
• Winnings from jackpot games are paid under the rules of the game, and the wagering requirement on the bonus continues to apply to the rest of the balance.

Misuse, changes, safer gambling and contacting us

Bonus misuse

Offers are intended for ordinary play. Where we find duplicate accounts, false or incomplete registration details, automated or third-party software, collusion between accounts, reversed or disputed deposits, or a pattern of claiming and depositing without genuine play, we may remove the bonus and any winnings derived from it, and we may restrict or close the account. Your own deposited funds remain yours and can be withdrawn once verification is complete. Each case is looked at individually and we will explain our decision.

Changes to offers and to these terms

We may add, amend or withdraw an offer at any time. A change takes effect for future claims and does not alter a bonus you have already claimed, unless we need to correct an obvious error or act to meet a legal or regulatory obligation. The current version of these terms is always the one published on this page.

Safer gambling

Gambling is for adults aged 18 and over and should stay within what you can afford to lose. You can set deposit, loss and session limits in your account, turn on reality checks, take a time-out, or self-exclude. You can also stop receiving promotional messages at any time from your account settings. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you exclude yourself from licensed online operators in Great Britain in one step.

Questions about an offer

If something about a bonus is unclear, or you think an offer has been applied incorrectly, contact us by e-mail at support@casino-rose.co.uk or through the live chat on the site. Please tell us the name of the offer and when you claimed it so we can check your account quickly. If you are not satisfied with our answer, you can raise the matter as a complaint and it will be looked into under our complaints procedure.