About Rose Casino

This page explains who we are, how we run Rose Casino and what you can expect from us as a player in the United Kingdom. It also sets out the checks, payment safeguards and safer gambling tools that sit behind your account with us.

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Who We Are

Rose Casino is an online casino for players in the United Kingdom. We run a single site, open in your browser on desktop, tablet and mobile, with accounts, deposits and withdrawals handled in pounds sterling.

The games come from established studios rather than from us. Each title arrives already tested for fair outcomes, and the rules, stake range and return-to-player figures appear in the game's own information screen before you stake anything.

Slots - from simple three-reel games through to video slots with bonus rounds and free-spin features.
Live tables - roulette, blackjack, baccarat and game-show formats dealt by a human host and streamed in real time.
Jackpots - progressive and fixed jackpot games, with the current prize pool shown inside the game.
Table and instant games - digital roulette and card games, plus quick-play titles for short sessions.

What We Stand For

Four commitments shape how we build the site and how we answer you when something goes wrong.

Fair play. Results are produced by the studio's random number generator. We cannot change an outcome, and neither can anyone who contacts you claiming to work for us.
Fast payouts. Once your account is verified, we return withdrawals to the method you deposited with, within the processing times shown in the cashier.
Safer gambling. Deposit limits, loss limits, session reminders, time-outs and self-exclusion sit in your account settings and take effect as soon as you set them.
18+ only. Playing here is for adults aged 18 or over. We check age and identity, and we close any account opened by someone underage and return their deposits.

How We Look After Players

Account verification

We hold a gaming licence, and that means we confirm who you are. We ask for proof of identity, proof of address and, where needed, proof that a payment method belongs to you. Documents are checked by our team, stored securely and used only for the purposes set out in our privacy policy.

Secure payments

Card and e-wallet details are handled by our payment providers over encrypted connections, and we do not hold full card numbers on the site. Deposits and withdrawals use the methods listed in the cashier, with the minimums, maximums and timings shown there.

Support around the clock

Our support team is available at any hour. Use the live chat on the site for anything urgent, or e-mail support@casino-rose.co.uk for a written answer. Complaints are looked into and we tell you what we find.

Safer Gambling and Where to Get Help

Gambling should stay a paid pastime, not a way to make money or to handle stress. If your play stops feeling like a choice, the tools in your account can pause it for you.

Set a deposit limit, a loss limit or a reminder of how long a session has run.
Take a time-out to lock your account for a short period.
Self-exclude with us for a longer, fixed stretch.
Register with GamStop to be blocked from licensed online gambling sites in Great Britain.