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Contact Us
This page explains how to get in touch with our support team and what to include so we can help you first time. It also sets out how to raise a complaint with us.
More from the lobby
More from the lobby
How to reach us
Live chat is the quickest way to reach us. You will find it on the site and it is staffed 24/7.
You can also write to us at support@casino-rose.co.uk. E-mail suits longer questions and anything that needs documents attached. We answer messages in the order they arrive.
What to have ready when you write
A few details let us look at your account straight away instead of asking you for them first:
- Your username, or the e-mail address registered to your account with us.
- The game, bonus or transaction involved, and the amount, for example £500.
- The time and date the problem happened.
- A short description of what you expected and what happened instead.
Questions we help with
Our support team handles the day-to-day running of your account, including:
- Registration, account details and verification checks.
- Deposits, withdrawals, pending payments and the limits shown in your account.
- Bonuses, wagering requirements and promotional terms.
- Technical problems such as games not loading, disconnections and log-in errors.
- Safer gambling tools, including deposit limits, time-outs and self-exclusion.
Our games are for players aged 18 or over. For free, confidential support, GambleAware, GamCare and the National Gambling Helpline are there to help, and GamStop can self-exclude you from licensed British sites.
How to raise a complaint
If something has gone wrong, write to support@casino-rose.co.uk with Complaint in the subject line and include the details listed above.
We acknowledge every complaint in writing, look into it, and reply once the matter has been checked. If we need anything further from you, we will say exactly what it is.
